Impactrapport: een stappenplan voor tastbare bedrijfsresultaten

"If we can’t make a difference as learning and development professionals to individuals, teams and even to the organization as a whole, then there’s little point in investing in learning innovation and new tools.”

“A poor approach to impact has consequences, which, in most organizations, is the morale and engagement of front-line employees. This causes disorder, confusion, and disrupting communication.”

“The time we spend on calculating an exact ROI to ‘prove’ the impact of our programs could be much better spent together with our stakeholders, understanding their challenges, and how we can help them ‘improve’ their success metrics."

“Ensuring learners implement the learning in their everyday job, and have them report back on what they did, how they did it and what was the outcome/result. This relates specifically to manager development training.”