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How Hunkemöller makes its company values come alive through strategic upskilling

Making company values come alive through strategic upskilling

Company name:
Hunkemöller
Industry:
Retail
Company size:
7,000+ employees
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About Hunkemöller

Hunkemöller is a leading European lingerie retailer with a commitment to innovation, employee development, and customer experience. In 2024, the company launched a set of new organizational values to guide behavior and decision-making across its international workforce. With employees distributed across multiple countries, Hunkemöller recognized the need for a scalable learning approach to embed these values in everyday work practices.

Turning values into action across a global workforce

Announcing new company values is only the first step toward cultural transformation. Hunkemöller partnered with Lepaya to translate abstract values into concrete behaviors through tailored upskilling programs. By combining in-person, online, and VR training, along with practice sessions with actors, the programs allowed employees at every level to develop skills directly aligned with the company’s values.

80%
Training attendance rate
9.0
Average training score
173
Learners enrolled

Business need

Embedding values across an international workforce

With over 7,000 employees across multiple countries, Hunkemöller faced the challenge of ensuring consistent application of its new values. The company needed a scalable learning strategy that could:

  • Connect values to specific skills and behaviors
  • Tailor learning paths for employees at different seniority levels
  • Strengthen cross-functional collaboration and networking
  • Drive observable behavioral change in daily work practices

The goal was clear: to move beyond awareness and foster a workforce that demonstrates organizational values through concrete actions.

Training solutio

Practical, value-aligned learning

Hunkemöller and Lepaya designed a multi-layered training program linking each company value to specific skills and behaviors. Learning paths were customized for different rolesn - from early-career professionals to senior leaders - ensuring relevance and applicability.

Sessions combined pre-work materials, interactive workshops, VR experiences, and role-play with professional actors. These practical exercises allowed employees to practice real-life scenarios and embed behaviors directly into their work

The training also encouraged cross-departmental interaction, strengthening collaboration and shared understanding across international teams. Employees particularly valued these experiences for pushing them out of their comfort zones:

Impact

Embedding values into daily practices

The impact of Hunkemöller’s value-based learning strategy has been tangible across the organization:

  1. 87% sign-up rate
  2. 9.0/10 training satisfaction score
  3. 9.5 average trainer score
  4. 80% average attendance rate
  5. 173 learners enrolled

But the real success lies in the behavioral changes employees have integrated into daily work.

Many participants have adopted new feedback practices, coaching approaches, and collaborative behaviors that reflect the company’s values, such as empowerment and inclusivity.


By embedding values into observable behaviors, the training ensures that learning translates into improved collaboration, leadership, and overall organizational effectiveness. The program also strengthened cross-functional connections, enabling employees to learn from peers across regions and departments.

Looking forward, Hunkemöller continues to evolve its learning initiatives in line with business priorities. Leadership development, skills gap analysis, and targeted programs will ensure the organization remains agile, value-driven, and future-ready.

 “Lepaya is always structured with: What are the goals we want to achieve? How are we doing in achieving that? What are your business goals, and what can we do to support them? That structure absolutely helps in making it a tangible benefit that I can see every year.” Johandri Kieck, Global Learning and Development Manager

Through this ongoing partnership, Hunkemöller is not only building a trained workforce but also fostering a culture where learning and values are deeply embedded in the organization’s DNA.

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