How Flix retained 87% of high performers with strategic upskilling

Retaining high-performers through targeted training

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To address the challenge of retaining high-performing managers and experts during rapid growth, Flix partnered with Lepaya to create an upskilling program that equipped top talent with the skills needed in a fast-changing workplace. The program successfully connected learning to measurable business impact by focusing on career progression and reducing turnover.

Business Need

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Retaining high-performing managers and experts

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Flix has rapidly scaled since its founding in 2013 - serving over 400 million passengers and establishing 25 global offices.  As the company scaled, high-performing managers and experts became critical for its growth, yet increasingly difficult to retain without clear career opportunities.

Training Solution

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Key skills for a fast-changing workplace

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In 2022, Flix launched its L&D department with a key objective: retain top performers with strategic upskilling and career development opportunities.

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Flix’s L&D team collaborated with Lepaya to identify the right talent groups for training and co-launched a blended learning journey - combining digital and in-person training - that ensured horizontal and vertical career growth for 24 employees. 

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The learner journey focused on two core skills: Conscious Communication and Stakeholder Management

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The programs focused on enhancing participants’ influencing and structured storytelling skills to navigate Flix’s dynamic workplace and encouraged cross-functional collaboration.

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Impact

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Career progression and reduced turnover

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Lepaya and Flix’s partnership connected upskilling to measurable business impact by measuring post-training career progression, turnover rates, and learner feedback.

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The key business outcome?

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An 87% retention rate among program participants -evidence that by tying training to skill gaps, Flix ensured learning relevance, engagement, and stickiness to support the employees’ career growth across the company. 

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1. Trainer rating: 9.1/10
2. Training rating: 8.8/10

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*Learning metrics reflecting the content relevance and effectiveness.

As Flix accelerates its global expansion into the U.S. and Asia, the need to retain top talent and equip teams with future-ready skills remains a top business objective. That’s why Flix and Lepaya are continuing their partnership to expand upskilling programs across the organization, sustain high retention rates and position Flix’s L&D team as strategic business advisors. 

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Together, Flix and Lepaya will continue to design targeted, scalable learning journeys that support this growth - ensuring the right talent stays on board to drive Flix’s international success.