The challenge
As Flix rapidly scaled, high-performing managers and experts became critical for company growth, yet increasingly difficult to retain without clear career opportunities.
The solution
Flix partnered with Lepaya to design an upskilling journey that empowered top performers with the skills for a fast-changing workplace, resulting in an 87% retention rate.
How Flix retained 87% of high performers with strategic upskilling
Flix, a global travel tech leader, has rapidly scaled since its founding in 2013 - serving over 400 million passengers and establishing 25 global offices.
But with scale comes organizational complexity. As the company evolved into a global transport leader, retaining high-performing talent became critical to sustain its growth.
In 2022, Flix launched its L&D department with a key objective: retain top performers with strategic upskilling and career development opportunities.
How did Flix partner with Lepaya to equip senior managers and experts with the skills for career mobility and achieve an 87% retention rate?
"Our idea is that we believe that one of the most powerful lever coud be internal development, enabling employees to grow vertically, laterally, cross-functionally."
Retaining high-performers through targeted training
As Flix’s business structure changed, senior managers and experts were at the center of company growth, but they needed career development to stay engaged.
To meet this need, Flix’s L&D team collaborated with Lepaya to identify the right talent groups and co-launched a blended learning journey - combining digital and in-person training - that ensured horizontal and vertical career growth for 24 employees.
The learner journey focused on two core skills: Conscious Communication and Stakeholder Management
The programs enhanced participants’ influencing and structured storytelling skills to navigate Flix’s dynamic workplace and encouraged cross-functional collaboration.
"We're passing from a product L&D to a business-centric L&D."
Training that drives business outcomes
Lepaya and Flix’s partnership connected upskilling to measurable business impact by measuring post-training career progression, turnover rates, and learner feedback.
The key business outcome?
An 87% retention rate among program participants -evidence that by tying training to skill gaps, Flix ensured learning relevance, engagement, and stickiness to support the employees’ career growth across the company.
- Trainer rating: 9.1/10
- Training rating: 8.8/10
*Learning metrics reflecting the content relevance and effectiveness.
“We’ve seen that people are more engaged and more confident navigating complex environments.”
Positioning L&D as a strategic business function
As Flix accelerates its global expansion into the U.S. and Asia, the need to retain top talent and equip teams with future-ready skills remains a top business objective. That’s why Flix and Lepaya are continuing their partnership to expand upskilling programs across the organization, sustain high retention rates and position Flix’s L&D team as strategic business advisors.
Together, Flix and Lepaya will continue to design targeted, scalable learning journeys that support this growth - ensuring the right talent stays on board to drive Flix’s international success.
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